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Política de Privacidad utilización SANA

Welcome to SANA, a basic medical assistance service via WhatsApp operated in Kenya. By using this service, you agree to these Terms and Conditions of Use. If you do not agree with these terms, we recommend that you do not use the service.

 

Service description

The service provides basic medical information and general health advice through WhatsApp. This service does not replace professional medical consultation, diagnosis, or treatment. In case of an emergency, you should contact a licensed healthcare provider or go to the nearest healthcare facility.

Use of the service

The service is available to users in Kenya. Users must be 18 years or older or have the consent of a legal guardian. The information provided by the service is for educational and guidance purposes only. The service does not issue medical prescriptions or definitive diagnoses.

 

User Responsibility

You are responsible for providing accurate and truthful information when using the service. You understand that the responses provided by the service are for guidance only and do not replace professional medical care. The service is not liable for any health decisions made by the user based on the provided information.

 

Privacy and data protection

The service respects your privacy and handles your information in accordance with Kenya's applicable data protection laws. Data provided by users will only be used to improve the service experience and will not be shared with third parties without explicit consent unless required by law. Communication via WhatsApp is not entirely secure, so users assume the risk of sharing personal information.

 

Limitation of liability

The service is provided 'as is', without express or implied warranties regarding its accuracy or applicability to individual cases. We are not liable for damages, losses, or consequences arising from the use of the provided information. We are not responsible for connectivity failures, service availability, or errors on the WhatsApp platform.

 

Modifications to the Terms and conditions

We reserve the right to modify these terms at any time. Changes will take effect once published. Users are encouraged to periodically review the terms to stay informed about updates.

 

Contact

If you have any questions or concerns about these terms, you can contact us via +254 112964960. By using our service, you agree to these Terms and Conditions. If you do not agree with them, we recommend that you do not use the service.

 

 

 

USER DATA DELETION POLICY
 

1. IntroductionThis guide outlines how user data is deleted from our systems, including third-party services such as OpenAI, Amazon AWS, and Meta. Our commitment is to ensure data privacy and compliance with relevant data protection regulations.

2. Data Retention and Deletion ProcessOur service does not store any personal data permanently. User data is retained only for a period of one hour to provide our services effectively. After this period, data is automatically deleted from our systems. However, third-party services may retain data according to their respective policies.

3. Data Deletion Steps

Internal Systems:
User data stored on our internal servers is automatically deleted after one hour.
Backup files are securely purged during the next scheduled backup cycle.

OpenAI:
Data sent to OpenAI's services is handled according to OpenAI's data usage and retention policies.
Upon deletion request, any identifiable data processed through OpenAI APIs will be removed from our records, though OpenAI’s own data retention policies apply.

Amazon AWS:
User data in DynamoDB is deleted using secure deletion protocols.
Data is purged from DynamoDB tables and indexes, and AWS ensures the underlying storage is securely overwritten as per their compliance standards.

Meta:
For data processed via Meta integrations, deletion requests are forwarded to Meta according to their data deletion protocols.
Meta's compliance with data deletion is governed by their platform policies and applicable laws.

4. Timeline for Data Deletion The deletion process for our internal systems occurs automatically within one hour. For third-party services, the deletion process typically occurs within 30 days of receiving a request, though some services may have different timelines based on their internal policies.

6. Contact Information For data deletion requests or inquiries, please contact javier@aztivate.org


 

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